Answers

Why should I choose Node1Internet over the competition?

Node1Internet offers Fast Reliable Internet service, great customer support, a service that is easy to use, and we have thousands of access numbers nationwide. We are compatible with your computer and you! All for less than 50% of the cost of AOLŪ, EarthLink or MSN and 25% less than JUNO and NetZero (Juno and Net Zero Charge for technical support. $1.95/minute.)

Back to top

I'm new to the Internet-is Node1Internet easy to use?

Of course! Node1Internet is very easy to use. It is simple and easy for beginners and advanced enough for the tech-savvy pros. In addition, if you ever have any questions, Node1Internet offers free online customer and technical support. Additionally, we have live support staff to help you on the phone in times when you really need it. 

Back to top

Can I access my other e-mail addresses through Node1Internet?

Yes! Node1Internet gives you complete access to the Internet so you can use Node1Internet to get online and check e-mail for other e-mail addresses and accounts that you use. In addition, with Node1Internet you get your own Node1Internet e-mail address.

Back to top

Can I have multiple email accounts with Node1Internet?

Yes! You can set up five free e-mail addresses with Node1Internet. Many members of your home can have his or her own e-mail address from just one Internet account. Contact us for more details or to setup a new e-mail account today.

Back to top

Can I access my Node1Internet e-mail away from home?

Yes! It's easy for Node1Internet members to check their e-mail from the World Wide Web. Just go to the Node1Internet home page and click on the link on our Web site that says "Web Mail". You can get your Node1Internet e-mail anywhere Internet access is available!

Back to top

How reliable are Node1Internet's dial-up connections? How fast are they?

With thousands of access numbers nationwide, Node1Internet makes it easy for you to get and stay online, with fewer busy signals. Node1Internet allows you to access the Web at dial-up speeds of up to 56 Kbps! Additionally, most of our numbers support the V.90 and V.92 standard. Our numbers that you are calling are true data connections that allow faster connect speeds and less interference in the line allowing you to receive the best possible connection available.

Back to top

Will there be any additional expense, such as phone charges?

Node1Internet does not charge any additional phone charges. However, depending upon the Node1Internet access numbers you choose, your location and your calling plan, you may incur toll charges and long distance charges in excess of local service charges on your telephone bill. To find out whether you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. You are responsible for all such charges. We have access numbers available in most all areas. If you are unsure about your area please contact us and we will help you locate a local number. 

Back to top

I have an Apple Macintosh computer. Can I use Node1Internet?

Yes, Node1Internet supports Mac users. Unfortunately we currently do not have the software to send to Mac users. However we are happy to set you up over the phone. Besides, we have courteous and helpful staff to take care of your configuration that is needed to get you up and running. We do this for Mac user "the old fashion way" (talking to you over the phone through the initial installation and setup process so you can enjoy our service for many years to come).

Back to top

Can I use Instant Messenger with Node1Internet?

Yes. You can use Instant Messenger (IM) programs with Node1Internet. However, Node1Internet does not have its own IM program. You can utilize any of the popular instant messaging programs, including, but not limited to, AOL Instant Messenger, Yahoo Instant Messenger, ICQ, and MSN Messenger.

Back to top

How do I contact Node1Internet?

There are many ways to contact Node1Internet. For a list of contact options please to visit our Contact page.

Back to top

How do I sign up for Node1Internet?

Just visit our Home page and click on  Sign-Up-Today, choose a payment plan, enter your billing information, and your account will be activated. Alternatively, you can always call us at at (812) 847-7701 to activate your account.

Back to top

Can I use my Node1Internet account while traveling?

Yes, we have the largest network of access numbers in the USA so, you can freely roam across the continental US and chances are, we will have an access number wherever you may be.

Back to top

Do I need to download software to access Node1Internet?

Although it is not necessary, we recommended that you use our setup utility as it configures your email and connection for you. However, if you prefer, you can create your own connection and set up your email manually. To assist you, we have listed instructions in our order section that will show you exactly how to get connected to Node1Internet. You may also call us to get your account setup manually.

Back to top

How do I cancel my previous ISP?

Node1Internet cannot cancel your account with your previous ISP; it is your responsibility to do so. Listed below are some hard to find phone numbers to cancel service for other ISPs.

Back to top

How do I get in touch with Customer Service or Technical Support?

You can contact us by emailing to support@node1internet.com, and send us your questions or requests (both technical or billing related issues), or you can contact us at  (812)-847-7701. Our goal is to answer all requests in a timely manner.

Back to top

Does Node1Internet provide Software?

Yes, Node1Internet has a setup utility. It is not a stand-alone dialer, but rather configures Dial-Up Networking, a component of Windows, as well as Outlook Express for your email. The software is now compatible with Windows 95, 98, ME, XP, and 2000. It is not compatible with any Mac or Linux systems - those have to be configured manually. Node1Internet does not provide browsers or email client software. You will need a browser, such as Internet Explorer or Netscape. We do offer web-based email on our website.

Back to top

I have a 56K modem, why can't I connect at 56K?

All of our access numbers are V90 or V92/56K, however you will never connect at 56K, this is a theoretical speed. In reality, analog throughput is limited to a maximum of 53.333kbps per FCC regulations. Although 53.333kbps is the maximum speed, some operating systems may incorrectly report a higher speed. The connection speed can fluctuate since the speed is dependent on the quality of your phone line, the hardware/software, and environmental conditions. To make sure you connect at the maximum speed, you can verify that you have the latest update on your software programs and modem drivers (check your hardware and software vendors' web sites) and unplug any other equipment using the same phone line as your modem.

Back to top